Complaints Procedure

At Yorkshire Cancer Research, comments of all kinds - positive and negative - are welcomed and valued. We promise to ensure the following:

• a speedy response
• a personal response from our Chief Executive
• fairness to everyone involved
• confidentiality
• recording, and learning from, the complaint

Our Deputy Chief Executive, Carole Ogle, can deal with complaints regarding any issue. Once you raise a complaint or concern, you should expect to hear from Yorkshire Cancer Research within five working days. The reply will either be a full explanation, detailing what action we have taken to rectify the situation, or it will inform you that we are looking into your complaint, with details of when you should expect a full reply.

To make a complaint or raise a concern about Yorkshire Cancer Research, please contact Carole Ogle on 01423 877237 or email cogle@ycr.org.uk.

Alternatively, please write to: Mrs Carole Ogle, Yorkshire Cancer Research, 39 East Parade, Harrogate HG1 5LQ.

If at any time during the complaints process you are unhappy with the way your complaint has been dealt with or handled by us then you can progress your complaint further by contacting the Fundraising Standards Board. To find out further information about the Fundraising Standards Board and the services they offer to you as a supporter or to complain to them directly about a fundraising activity visit the Fundraising Standards Board website, below. 

Fundraising Standards Board

Institute of Fundraising