CRM Support Officer content
About the role
As a CRM Support Officer, you will be responsible for providing first-line support for the charity's CRM system, ensuring users receive timely, effective assistance and guidance. Acting as a key point of contact for CRM users, the postholder will troubleshoot routine issues, manage support requests, maintain support documentation and promote best practice use of the CRM across the charity.
Working closely with the CRM Product Owner, Digital and Data teams, and business Subject Matter Experts (SMEs), the role will support user adoption, continuous improvement and the successful delivery of CRM enhancements and system updates. The role holder will also be responsible for internal communications and website maintenance.
How to apply
Visit our careers site to read the full role profile and apply.
The charity is a responsible and flexible employer. We offer hybrid working and welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us at recruitment@ycr.org.uk or call the People Team on 01423 642803.
