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Complaints procedure

Yorkshire Cancer Research welcomes feedback. It helps us understand what is going well and where we can improve. Please click here if you wish to provide feedback by email or call 01423 501 269.

If you are dissatisfied and wish to register a formal complaint please click here, call 01423 501 269 or write to: The Chief Executive, Yorkshire Cancer Research, Hornbeam Square West, Harrogate HG2 8PA.

We will ensure your complaint is:

  • Handled sensitively.
  • Properly investigated and dealt with quickly and fairly.
  • Learned from.

We will acknowledge your complaint within two working days and seek to provide a formal response within three weeks.

If you are not happy with the response, please let us know. We will acknowledge this within two working days and send a further formal response, again within three weeks.

If you remain dissatisfied, you can contact the Charity Commission for advice. (0845 300 0218 or

To investigate your complaint and respond to you, we will maintain a record which will include your details. If you would like information about how we how maintain data, please refer to our Privacy Policy.